Please know that that is the last tactic that we would do as it is not morally correct and not our way of doing business to be treating our valuable clients like that. As you mentioned the food is also great, but I do apologize if you felt that we were delaying your service on purpose. I am glad that you found our property to be beautiful and the service to be great. RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA you Juan for sharing your thoughts and opinions regarding your recent stay with us. In the meantime we wish you a fabulous autumn and all the best to you. It would of course be our honor to host you for many more vacations in the future and to continue demonstrating our impeccable service and high class cuisine to you. I am very pleased that overall you had a great stay, so much so that you are planning on returning. And we do find a great level of education and success among our guests and we model our service and product in a way that meets and even eclipses their high expectations. We are of course an internationally renowned resort as between 20 – 25% of our distinguished guests come from countries other than Mexico, the US and Canada. But it is important to note that from the point of view of the resort absolutely everyone is a VIP amongst us. I wish that the perceptions that you felt from other guests did not detract so much from the enjoyment that you received from being on vacation in this paradise. Thank you very kindly for returning to Grand Velas to savor the good times that you experienced on your first trip. Hilton Hawaiian Village Waikiki Beach Resort.Hotels near Rosewood Spa at Rosewood Mayakoba.Hotels near Wayak Spa at Viceroy Riviera Maya.Hotels near Vassa Spa at Azul Beach Reosrt The Fives.Playa del Carmen Hotels with Rooftop Pool.Playa del Carmen Hotels with Breakfast Buffet.All Inclusive Resorts in Playa del Carmen.All Inclusive Hotels in Playa del Carmen. Adults Only and Adult Friendly Resorts Playa del Carmen.Pet Friendly Hotels in Playa del Carmen.Playa del Carmen Hotels with Free Parking.RIU Hotels & Resorts in Playa del Carmen.Iberostar Hotels & Resorts in Playa del Carmen.InterContinental (IHG) Hotels in Playa del Carmen.
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